FOR PRACTICE MANAGERS & CLINIC OWNERS
Confirm every appointment. Answer every patient. Free every clinician.
We help outpatient practices use AI to handle reminders, summarize intake, follow up after visits, and answer routine patient questions — so your front desk stops drowning and patients get faster, clearer care.
THE PROBLEM
Your front desk is the bottleneck. AI is the relief valve.
Outpatient practices are losing revenue at the schedule and time at the front desk. Here's where it's leaking.
No-shows wreck the schedule
Outpatient no-show rates run 15–30%. Manual reminders aren't moving the needle.
Each missed slot costs ~$200
Front desk is overwhelmed
Phones, portal messages, intake forms, billing questions all hit at once.
Patients wait. Staff burns out.
Documentation eats clinician time
Patient notes pile up between visits and stretch into evenings.
Clinicians lose 1+ hour/day to admin
Common questions fall to staff
Hours, insurance, directions, pre-visit prep — routine questions consume staff who should be helping patients.
Same questions, all day
WHAT WE BUILD
Four workflows we deploy in 30 days or less.
Reminders patients actually respond to
Multi-touch SMS, email, and voice reminders timed to patient behavior, with one-tap reschedule.
Cuts no-shows 29–38%.
Intake forms that arrive clinician-ready
Patient intake auto-summarized into a structured pre-visit note. Clinicians stop reading paragraphs of duplicate detail.
~1 hour/day back per clinician.
Post-visit care that doesn't fall through
Care instructions, refill reminders, and follow-up scheduling sent automatically in patient-friendly language.
Frees 5–10 hours/week of staff messaging.
Deflect routine calls before they reach the front desk
Hours, insurance, directions, prep instructions — answered instantly via SMS or web.
30–50% of routine inquiries deflected.
TOOLS WE PLUG INTO
We work with the tools you already have.
REAL RESULTS
What this looks like for practices like yours.
29–38%
no-show reduction with automated reminders
~1 hour/day
saved per clinician with AI documentation
30–50%
of routine inquiries deflected from the front desk
COMMON QUESTIONS
What you need to know about Pivot180.
Is this HIPAA-compliant?
Yes. Every workflow we deploy is built on HIPAA-eligible infrastructure with BAAs in place. We do not deploy patient-facing AI on consumer-grade tools.
Does this replace our EHR?
No. We work with Athenahealth, Epic, DrChrono, Jane, SimplePractice, and others. We connect what you have, we don't rip it out.
Will my staff and clinicians actually use it?
Most of what we build runs in the background. Where clinicians touch AI directly (intake summaries, documentation, communications), it frees up their time to engage more patients.
How fast can we go live?
Most workflows are tested, deployed and live within 15–30 days.
What does it cost?
The audit is free. Implementations vary by scope. Our typical health services project pays back inside the first quarter. Fixed scope and price before any work starts.
Do you offer ongoing support after we launch?
Yes. We don't sell-and-walk — once your workflows are live, we offer three support tiers (Essential, Performance, and Premium) covering reliability, optimization, and fully managed AI operations.
See our support tiers →